PriceRitePhoto.com = Internet buyer's Hell
Now I've had my fair share of customer service hell, but Thomas Hawk's experience with PriceRitePhoto.com--just reading it makes my blood boil. I can't say that any of my complaints have reached such a distasteful and agonizing degree has his experience, but I've had my own PriceRitePhoto type incident with a customer service rep of AOL (America Online).
I won't extend that horrendous experience to all AOL staff (I had one pleasant experience with a polite lady who was helpful understanding and tended to my situation quickly) but AOL's tactics to cheat their customers to stay with the company and place hidden charges while your at it really ticks me off. And the one unfortunate middle-aged man trying to use scare tactics on a young woman is reallly dispicable. Sorry old man, I'm not stupid as you hope I am and I will not buy into your "I know better than you" tactic either. If you wish to retain your customers, you shouldn't make them feel inferior or use scaretactics to keep them. That's one step away from them fighting back. Afterall, a trapped animal in a cage has no other way out but to attack it's captor.
Don't ever do business with AOL. Once you're in, they will charge you for all you're worth and there will be a teeth gnashing and veign popping experience comming while you try repeatedly to get out of their "serivce" and switch providers. This is a word of caution, especially to novice internet users who may not know any better but to trust their software and advice. You don't have to trust me on this, I suggest you look around online and ask others who've readily swtiched users. Notice how their company is losing business and subscribers. I don't want to be hounded by AOL like Thomas Hawke was by Steve Phillips, but I'm stating something that isn't new.
I'm so glad we, as the underdog can have some clout in the world of corporate scammers and multimillion dollar companies. It's unfortunate that some businesses maybe affected by one faulty employee like Phillips, but they should watch who they hire and train their people to be more polite. They are, after all the face of the company. You don't want a short-tempered underhanded prick like that screwing your company's business over. Word of the wise guys, treat your neighbor good and you will be treated good as well. Hell hath no fury like a customer scorned.
Edit.
One other company I have put on my hitlist is COMPUSA. I HATE THEM MORE THAN AOL...they got pesonal.
As a technology enthusiast, it pains me to put any company that sells computers on my "hate" list so you can only imagine how much HELL they put me through. I'm certain if this happened to anyone else, they would have filed a discrimination complaint on the entire store. They are that bad and I have a very, very long temper. I understand the stresses and difficulties an actual competent sales person goes through when dealing with customers, but this was just so infuriating I've put a stop to all future purchases I may have with them no matter how good their deal seems. They are shady, overprice their things, and con their customers into getting more than what they need. What's worse is that if they believe you are stupid, they'll sell you everything under the sun, which is why my friends always come to me before buying or during their purchasing any electronical gadget. I save them from getting screwed over by a sales person and have them back off.
I won't extend that horrendous experience to all AOL staff (I had one pleasant experience with a polite lady who was helpful understanding and tended to my situation quickly) but AOL's tactics to cheat their customers to stay with the company and place hidden charges while your at it really ticks me off. And the one unfortunate middle-aged man trying to use scare tactics on a young woman is reallly dispicable. Sorry old man, I'm not stupid as you hope I am and I will not buy into your "I know better than you" tactic either. If you wish to retain your customers, you shouldn't make them feel inferior or use scaretactics to keep them. That's one step away from them fighting back. Afterall, a trapped animal in a cage has no other way out but to attack it's captor.
Don't ever do business with AOL. Once you're in, they will charge you for all you're worth and there will be a teeth gnashing and veign popping experience comming while you try repeatedly to get out of their "serivce" and switch providers. This is a word of caution, especially to novice internet users who may not know any better but to trust their software and advice. You don't have to trust me on this, I suggest you look around online and ask others who've readily swtiched users. Notice how their company is losing business and subscribers. I don't want to be hounded by AOL like Thomas Hawke was by Steve Phillips, but I'm stating something that isn't new.
I'm so glad we, as the underdog can have some clout in the world of corporate scammers and multimillion dollar companies. It's unfortunate that some businesses maybe affected by one faulty employee like Phillips, but they should watch who they hire and train their people to be more polite. They are, after all the face of the company. You don't want a short-tempered underhanded prick like that screwing your company's business over. Word of the wise guys, treat your neighbor good and you will be treated good as well. Hell hath no fury like a customer scorned.
Edit.
One other company I have put on my hitlist is COMPUSA. I HATE THEM MORE THAN AOL...they got pesonal.
As a technology enthusiast, it pains me to put any company that sells computers on my "hate" list so you can only imagine how much HELL they put me through. I'm certain if this happened to anyone else, they would have filed a discrimination complaint on the entire store. They are that bad and I have a very, very long temper. I understand the stresses and difficulties an actual competent sales person goes through when dealing with customers, but this was just so infuriating I've put a stop to all future purchases I may have with them no matter how good their deal seems. They are shady, overprice their things, and con their customers into getting more than what they need. What's worse is that if they believe you are stupid, they'll sell you everything under the sun, which is why my friends always come to me before buying or during their purchasing any electronical gadget. I save them from getting screwed over by a sales person and have them back off.
posted by shine
at
Monday, December 05, 2005
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